Refund Policy
At Royal hardware, we strive to ensure our customers are fully satisfied with our products/services. If you are not entirely happy with your purchase, we’re here to help.
Returns and Refunds
Physical Products:
You have 24hours from the date of purchase to request a return.
To be eligible for a return, the item must be unused, in the same condition you received it, and in the original packaging.
Proof of purchase is required.
Digital Products/Services:
Refunds for digital products or services are only issued under specific conditions, such as:
Technical issues that prevent use of the product/service and cannot be resolved.
Accidental duplicate purchases.
Failure to deliver the product or service as described.
Non-Refundable Items
Gift cards
Downloadable software or content once accessed
Custom or personalized items (unless defective)
How to Request a Refund
Contact us at rhasmarthandam@gmail.com with your order number and reason for the refund.
We will review your request and respond within 10 business days
If approved, your refund will be processed to your original method of payment within 7 days
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company or bank—it may take some time before your refund is officially posted.
If you’ve done all this and still have not received your refund, please contact us at +91 7339054472
Shipping Returns
You will be responsible for paying for your own shipping costs for returning your item unless the return is due to our error.
Shipping costs are non-refundable.